FAQ
CANCELLATION POLICY
IN ORDER TO ACCOMMODATE ALL OF OUR GUESTS AND SUPPORT OUR STYLISTS BY KEEPING THEIR CHAIRS FULL, WE ASK THAT YOU PLEASE ADHERE TO OUR CANCELLATION POLICY. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, PLEASE CONTACT US MORE THAN 24 HOURS IN ADVANCE. WE REQUIRE A MINIMUM OF 24 HOURS IN ADVANCE CANCELLATION NOTICE. FAILURE TO DO SO WILL RESULT IN A 50% CHARGE OF THE SERVICES THAT WERE SCHEDULED. WE DO UNDERSTAND EMERGENCIES HAPPEN AND WILL DO OUR BEST TO FAIRLY ENFORCE THIS POLICY.
RESERVATION
IN ORDER TO RESERVE YOUR APPOINTMENT FOR COLOR SERVICES, ASH & WILLOW REQUIRES A CREDIT CARD TO BE KEPT SAFELY ON FILE. YOUR CARD WILL NOT BE CHARGED UNLESS YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 24 HOURS NOTICE. IF YOU ARE A NO SHOW OR YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 24 HOURS NOTICE, IT WILL RESULT IN A CHARGE FOR 50% OF THE SCHEDULED SERVICES TO THE CARD ON FILE.
HANDICAP ACCESSIBILITY
OUR FRONT ENTRANCE AT 610 DEVON IS HANDICAP ACCESSIBLE. ASH & WILLOW ALSO HAS TWO ADA HANDICAP ACCESSIBLE RESTROOMS.
COVID INFORMATION
PER GUIDANCE FROM THE STATE, WE HAVE LIFTED OUR MASK POLICY. IF YOU ARE MORE COMFORTABLE WITH US WEARING A MASK, JUST ASK. WE WOULD BE HAPPY TO MASK UP FOR YOU!
GENDER NEUTRAL RESTROOMS
ASH & WILLOW STRIVES TO MAKE THIS A SAFE AND WELCOMING ENVIRONMENT FOR ALL. IN ORDER TO ACCOMMODATE ALL OF OUR GUESTS, WE HAVE GENDER NEUTRAL RESTROOMS.
